Stuck in Loading Screen

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  geoffs9311 · Member · Jul 31, 2015 at 1:13 pm

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  I am trying to make a post and I keep getting stuck on a loading screen, I’ve tried different computers and signing out and signing back in and have had no luck. Any idea?

  The blog I need help with is: (visible only to logged in users)

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  jimconsidine2013 · Member · Jul 31, 2015 at 6:03 pm

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  We are experiencing the same issue at ituberblog.wordpress.com but not for all users. Some can post, others can’t.

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  jimconsidine2013 · Member · Jul 31, 2015 at 6:09 pm

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  We have been experimenting. I changed a user from editor to administrator and he was able to post. It may not be a solution, but it is a work-around,

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  timethief · Member · Jul 31, 2015 at 6:14 pm

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  In order to help you bothwe need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what any error reports you receive state.

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  rachelmcr · Member · Aug 3, 2015 at 2:53 pm

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  Hi there,

  Sorry for the trouble! There was an issue that was causing trouble for authors and editors, and that issue is now fixed. Please let me know if you have any more trouble creating posts. :)