Stuck In Login Loop, No Access to 2FAs, Backup Codes No Longer Work
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Hello, I cannot return to working on my Portfolio Website since my session expired today. I cannot log in to my WP Admin/Portfolio Website/Forums, so I’m using this account from high school that I forgot had existed. To post my “Please Send Help”.
I am currently stuck in a login loop where my password and SMS are constantly being rejected. I already reset my password, which didn’t work at all. None of my backup codes worked before and after the reset. I’ve only done the 2FA once in 2025 since creating my Portfolio in 2024. I’ve also set up the recovery phone number and email address in 2025.
I’m not able to do the Account Recovery as I’m using WordPress Free, my Activation URL is way too old/outdated, and I no longer have access to my 2FA codes. The 2FA app backup data was wiped after transferring it multiple times to the same device and then to a new device (found out that the app doesn’t save backups, even if you have automatic or manual backups). The backup codes have never been used before today, yet they don’t work (very fun to find that out).
I have all of the automated notification emails (Liked, Subscribed, First Post, Site Deleted, Monthly Report Site Stats) with specific details of who liked/subscribed on which date/time. Including emails of when the password was reset, two-step authentication was enabled, recovery SMS number/email address was added/changed, etc.
The Portfolio Website hosts all of my work. And it’s in a transition to go commission-based (in some cool entrepreneurship program). My Portfolio is constantly improving the accessiblity/navigation/sensory-friendliness.
I’ve tried lots of Googling, yet most, if not all, of the methods found online are for the WordPress Paid version. Seems like my last place to look for help is here, so here I am. What can I do now? Who can help me? How can I prove who I say I am?
Since I’ll probably have to post again soon for a secondary website I have/work with.
The blog I need help with is: (visible only to logged in users)
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Hi @mangotechnodragon! Thanks for letting us know about this.
By any chance, do you still have access to the email address linked to the account that owns amezaikuportfolio.wordpress.com?If so, please feel free to email us directly from that address at help@wordpress.com, and we’ll be happy to continue helping you privately from there.
Alternatively, you can try our account recovery process by following this guide: https://wordpress.com/support/account-recovery/verify-ownership/
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Hello @elcristofue, I still have access to the email address that owns amezaikuportfolio.wordpress.com. I’ll get to emailing directly instead. I am unable to do the Account Recovery process. Tried that yesterday to no avail. I then talked to the WordPress Help Chatbot, which led me to this forum.
Oh, I was able to get back into the secondary website that I have/work with. Was able to change the needed 2FA to the updated authentication app. Seems like the secondary website doesn’t have the exact same issue as the amezaikuportfolio.wordpress.com one.
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That’s great to hear you were able to recover your secondary website and get the 2FA updated on it!
For your amezaikuportfolio.wordpress.com account, emailing us directly from the email address associated with that account is exactly the right next step. Once our team receives that email at help@wordpress.com, they’ll be able to work with you privately and securely to help restore your access. You’re welcome to mention this forum thread in your email so the team has the full picture of what you’ve already tried.
Since the forum is public, we’ll continue the conversation over email to keep your account details safe. You’re in good hands from here!
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