Subscribers have disappeared

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  wcetblog · Member · Dec 8, 2022 at 1:37 pm

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  We’ve noticed today that our thousands of subscribers have disappeared from JetPack. Now only two are listed. Besides updating WordPress and JetPack, nothing significant has happened to cause this to occur. How do we get our subscribers back?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  wcetblog · Member · Dec 8, 2022 at 4:08 pm

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  Hello- this is very concerning for us and we’re afraid all of our subscribers were lost. How can we reach someone?

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  staff-totoro · Staff · Dec 8, 2022 at 10:39 pm

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  Hi there,

  It sounds like you are needing help with the Jetpack plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to Jetpack support by asking here? Thanks!

  https://wordpress.org/support/plugin/jetpack/

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  wcetblog · Member · Dec 9, 2022 at 2:59 pm

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  Thank you.