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  unjournaldesorciere · Member · Jun 29, 2022 at 1:17 am

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  i wasn’t hable to cancel my prenium plan so it charged me another year but i don’t want it. can i have a refund?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jun 29, 2022 at 6:56 am

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  Hi there,

  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  Please use the following tool to determine if the purchase you’re referring to is associated with WordPress.com or not.

  Why was I charged?

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  unjournaldesorciere · Member · Jun 29, 2022 at 8:27 pm

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  the email where it’s charged is (email visible only to moderators and staff) and the account is [redacted by staff]
  transaction ID [redacted by staff]

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  staff-totoro · Staff · Jun 29, 2022 at 11:16 pm

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  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.

  Note: If you do not have the proofs asked for in that form, you can choose the Transaction ID and providing that info is the fastest way to help us resolve this issue. Thanks!