Subscription Migration Tool not working

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  bbmedadmin · Member · Oct 11, 2016 at 9:07 pm

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  I want to migrate my followers from a WordPress.com site to a self-hosted site.
  I am following the instructions here:
  https://jetpack.com/support/subscription-migration-tool/
  I can access both sites from the ‘My Sites’ list – both are connected to Jetpack.
  However, the dropdown list titled ‘Select WordPress.com site’ has no content.
  I see another support request with the same problem – has something broken?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 11, 2016 at 9:08 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  bbmedadmin · Member · Oct 11, 2016 at 9:16 pm

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  Thanks timethief.

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  timethief · Member · Oct 11, 2016 at 9:18 pm

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  You are welcome.

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  supernovia · Staff · Oct 11, 2016 at 9:47 pm

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  Hi @bbmedadmin, can you confirm which site you’re transferring from? We’ll take a look.

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  bbmedadmin · Member · Oct 11, 2016 at 10:47 pm

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  Hi supernovia
  The site I want to transfer the list from is: brownsbaymed.wordpress.com

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  supernovia · Staff · Oct 12, 2016 at 4:39 pm

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  Thanks @bbmedadmin, I believe the issue is that someone else owns that site.

  Are you able to log in as that account, make the Jetpack connection, then transfer the followers over? Alternatively, can you get in touch with us as that account with permission to transfer followers?