Subsription

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  markp1957 · Member · Nov 23, 2020 at 9:06 am

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  After checking my credit card statement I notice that, on 19/11/2020 I was charged £75.00 for a plan that I no longer subscribe.
  Can you please supply a refund and cancel any and all accounts that you currently have on your records.
  I cancelled my origional plan in May 2020 and I have no sites/domains with WordPress.

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  staff-ozmodiar · Staff · Nov 23, 2020 at 3:53 pm

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  I’m not seeing any recent charges or upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.