Support and payment

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  scottpavelle · Member · Jul 27, 2016 at 2:06 am

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  I am having issues with my site and just received a notice purporting to come from WordPress about a payment problem. I’d like to get this solved ASAP. Please contact me at the phone number in my records.

  Scott Pavelle

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jul 27, 2016 at 7:02 pm

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  Hi there,

  We do not provide phone support, but I am more than happy to assist you here!

  I checked your account and do not see any reports of a transaction in about two years. Is there a different account that you have with an active upgrade? This account does not currently have any.

  Let me know, and I’d be happy to look into the issue for you.

  Thanks!

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  scottpavelle · Member · Aug 1, 2016 at 5:12 pm

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  It just took my credit card, but now it’s looking like there are actually two WordPress sites and I need to undo the transaction. I’m totally confused.

  My main website is pavellelaw.com. That’s now showing up as only https://pavellelaw.wordpress.com/. But it’s not mapped to the pavellelawblog site. What is going on?!

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  supernovia · Staff · Aug 1, 2016 at 5:28 pm

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  Hi @scottpavelle, you seem to have two separate accounts, too. We’ll email to help you sort this out.