Support e-mail?

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  merchandisebysteven · Member · Mar 5, 2017 at 4:28 pm

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  Where is an email to contact support about billing information? I only get directed to create a post in the forums.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 6, 2017 at 1:56 am

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  You can contact us via email here:

  help@wordpress.com

  However, I see that you deleted your site and deactivated your custom domain. Are you wanting a refund? I can take care of that for you here. Let me know – it’d be a lot quicker to get an answer here than via email. =)

  Thanks!

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  merchandisebysteven · Member · Mar 6, 2017 at 9:59 am

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  Hello,

  I requested a refund for the €35 since I deactivated the domain and requested within an hour of purchasing it. Found out I couldn’t link me shopify store to the wordpress.com domain so that’s why I requested the refund. So far I’ve got a partial refund but I was wondering when the whole amount is getting refunded since it’s been a couple of weeks now.

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  staff-doublebassd · Staff · Mar 6, 2017 at 6:58 pm

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  Hey there,

  Not a problem! I have canceled your subscription for WordPress.com Personal and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,

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  merchandisebysteven · Member · Mar 7, 2017 at 10:40 am

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  Great, thanks for the help!

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  staff-doublebassd · Staff · Mar 7, 2017 at 2:32 pm

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  You’re welcome!