Support page sucks. Where can i find real help

  • Unknown's avatar
    poopiedupee · Member ·

    How do i cancel and get a refund. Please do not refer to support page on wordpress.com. I keep going in circles

    “Need a refund? We provide a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. For domains, we can refund within 48 hours of purchase. Head to the Store section of your Dashboard to request a refund.”

    Heading to the store section I get sent back to support.
    Why does word press refuse to help me?

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Sorry for the frustration, I can help with this.

    Just to clarify, you are looking to cancel thedankz.com and get a refund for the auto renewal of the registration fee, correct?

    To be clear, of you want to cancel your domain thedankz.com it can take up to several weeks for our domain registrar to release the domain, and it may not choose to do so. We can’t guarantee that your domain will ever be available to you again once canceled. If you have any intention of using thedankz.com again in the future, I suggest that you do not choose to cancel.

    Please confirm that you understand and want to cancel your domain. Once you have done so, I will cancel it, process the refund, and remove the upgrade from your account.

    Please let me know if you have further questions or if anything is unclear.

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