Technical malfunction Impossible to Fix. Need to speak to a human!
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Hi folks. I’ve been using jetpack and woocommerce for a few years now. I have it linked to twitter and facebook. However, for some bizarre reason, the woocommerce (via jetpack) seems to have duplicate entries for both my twitter and facebook accounts within woocommerce, but not within wordpress. I have absolutely no idea how this could possibly have happened, but there is no way to remove the duplicates and I am constantly faced with error messages asking me to reconnect my social media accounts, which I do, but the duplicates remain. I have tried uninstalling and reinstalling, but every time I link jetpack to the site again, these duplicate entries appear again. There is clearly something wrong with jetpack and I suspect it’s serverside, not with my installation of woocommerce/wordpress, but I cannot seem to be able to speak to anyone about it. Any ideas? It’s probably easier to show as screen grabs, but I can’t see an upload option on this form.
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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