Template not responding

• 

  hassanmanawer · Member · Jan 24, 2021 at 12:41 pm

  • Copy link
  • Add topic to favorites

  Hello, i have uploaded a theme to wordpress but its not changing when i go to edit it ? I have added my own logo and changed a few things but its not reflecting
  Can anyone assist with this

• 

  staff-totoro · Staff · Jan 25, 2021 at 2:22 am

  • Copy link

  Hi there,

  The only site I see under your @hassanmanawer WordPress.com account when I check on our end is this one: https://nezanuk.wordpress.com/

  It is not possible to upload themes to that site (it requires an upgrade) so it sounds like you may be referring to a different site.

  Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

• 

  hassanmanawer · Member · Jan 25, 2021 at 7:56 am

  • Copy link

  http://Www.11by5.com is my site, my provider is ionos.

• 

  fstat · Staff · Jan 25, 2021 at 8:40 am

  • Copy link

  Hi there,

  You’re in the wrong forum. Your site is using the open-source WordPress software and therefore you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

  WordPress.com vs. WordPress.org