Termination of site : renaissance-dynamic.com
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Good afternoon.
Please help me, I am being billed for a site and I do not know what account I created it on .
It does not appear to be on my usual email so I am not sure what I have done.
renaissance-dynamic.com is no longer required. I have not used this for 3 or more years it is quite frustrating that I am still being billed for it. That is on me though, can’t expect an email to come through to remind me of renewals of subscriptions if I don’t know which email address it is linked to.
I use rdufourq@gmail as my listed address but it does not seem to appear on my sites on WordPress.com
I have just canceled the other 2 sites I was hosting on the free platform there too to be sure but would really appreciate some support to cancel this subscription and hosting service.
I do not want to be charged for websites on WordPress
I don’t have a site with WordPress.com yet
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Hi there,
I do not see any sites under your @imnewok WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.
Is it possible you set up this site under a different login? I can confirm that renaissance-dynamic.com is registered at WordPress.com but is under a different account and not your @imnewok login.
If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Hope that helps. Please let us know if you have any more questions.
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Thank you – I have submitted a request to find the correct login account
Appreciate your help
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