The see your newest likes, comments and followers bubble not working

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  cominghomerescue · Member · Aug 28, 2014 at 4:36 pm

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  Hi,

  I’ve tried for the last week clicking on the bubble in the upper right hand corner which shows the newest likes, comments and followers information. However, that information never loads. The circle scrolls and scrolls. Can you tell me how I can fix that problem.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 28, 2014 at 4:48 pm

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  In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what you experience including what any error reports you receive state.

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  cominghomerescue · Member · Aug 28, 2014 at 4:57 pm

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  Hi,

  I’ve tried from multiple computers and I’m getting the same result. Caches have been cleared and each computer is running on the latest version.

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  timethief · Member · Aug 28, 2014 at 5:01 pm

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  We need your exact details please.

  Are you running any ad-blocking software on your browser?
  Are you running any private browsing software like Ghostery?
  Have you recently had a security program and or firewall update?

  If so, have you disabled the foregoing?