The service was not available, can you help me send the payment back?

  • Unknown's avatar
    cindyccc109 · Member ·

    Hi Team

    I subscribed to this service about WordPress.com Business – cleanupguides.com one year ago，and I accidentally clicked on the automatic debit setting.

    I just remembered this setting the other day when I received a charge notification from my credit card，

    now I don’t want to use this website and this service, so I have canceled the automatic debit setting，and the service was not available either.

    I have a request, can you help me send the payment back that was automatic debit the other day ago?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It looks like the site you mentioned is on a different WordPress.com account, not the @cindyccc109 account you’re writing from. Could you please send an email to billingsupport@wordpress.com with the transaction ID for your payment to WordPress.com? Here’s how to find the transaction ID on your credit card statement.

    Regards

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