The site has been hacked and there is no way to renew a password

  • Unknown's avatar
    lsrental · Member ·

    Hi shirlika.co.il The site has been hacked and when I try to recover or renew a password it does not send me an email to the possible emails.
    I would love to know if there is a way to resolve this and renew a password?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

    For assistance with shirlika.co.il you would need to reach out to the hosting provider for further assistance.

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