Theme Issues

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  miggitymax · Member · Nov 5, 2013 at 2:37 am

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  I purchased and installed a theme called Nexus locally on the WP site.
  I purchased hosting and created a wordpress site at http://artfortravelssake.com.s177938.gridserver.com/
  I wanted to move the theme I just purchased to the website that has WP installed. I can’t even find the theme when I’m in my dashboard.
  I don’t know what to do???

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Nov 5, 2013 at 4:27 pm

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  Hi there,

  You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated is running a self-hosted/installed version of WordPress (using the free WordPress.org software). To clear up any confusion, WordPress.com and WordPress.org are two different entities.

  The support staff here at WordPress.com doesn’t have the access or tools to help with self-hosted WordPress.org sites. If you have a question about your self-hosted site, WordPress.org has complete support and documentation at these links:

  • http://wordpress.org/support/
  • http://codex.wordpress.org/

  Please let me know if you have any other questions about that!

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  miggitymax · Member · Nov 5, 2013 at 8:24 pm

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  Ah! You’re right. Thank you.
  So now my only issue us that I’d like to return the “Origins” theme that I purchased at wordpress.com
  How do I go about doing that? It’s supposed to be 30 day money back guarantee.

  Thanks so much!
  Eric

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  rachelmcr · Member · Nov 6, 2013 at 10:19 am

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  Hi Eric,

  Sure, no problem! You can cancel upgrades and theme purchases from Store > My Upgrades in your dashboard.

  I went ahead and cancelled this for you, though, so you’re all set. :) We’ve issued a full refund for your purchase. Please note that it can sometimes take up to 10 days for refunds to appear on your bank statement.

  Please let me know if I can help with anything else!