‘There has been a critical error on this website.’

  • Unknown's avatar
    egyatscoff · Member ·

    I cannot see plugins or dashboard to disable and redo plug-ins. All I can see are my stats–no pages or posts. The last time this happened I actually spoke with someone on the phone and it was resolved quickly

    Site: https://yatscoffbooks.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • The topic ‘‘There has been a critical error on this website.’’ is closed to new replies.