there was a critical error in my site

  • Unknown's avatar
    katrendsclothingstore · Member ·

    hello, I don’t know what went wrong with my site it says there was a critical error on your site. i have red the troubleshooting blog and followed those steps ie. renaming plugins folder to plugins. hold still I can’t able to access my dashboard
    please help me

    The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack. This site is not linked to my WordPress.com account.

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    Did you need help with the site at katrends.com?

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted elsewhere (at GoDaddy).

    Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

    The WordPress.org forums are also a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

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