This account should have been closed

  • Unknown's avatar
    helpcultivate · Member ·

    I am still getting charged for this account and I called over 6 months ago maybe longer to get this closed

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    The WordPress.com account you’re using to post here hasn’t owned any upgrades since 30 October when you’d requested via email that we cancel your upgrades, and the last charge showing in this account was in March last year. There is nothing in this account for which you can be charged.

    Did you receive a renewal notification via email, or have you already been charged? What exactly does the email say, what is the FROM address, and what site or upgrade does it say the renewal is for?

    We do not provide phone support, so you couldn’t have called us, and we never close user accounts on request – only the logged-in owner of an account can close it completely. In your email support ticket from 30 October you only requested cancellation of your upgrades and never made any mention of wishing to close your account.

    If you do wish to completely close your account you can do so from the account settings page, but once you do that you won’t be able to post here in the forums any more, so I suggest you hold off on that until we can determine for which site and account the charge you’re asking about is.

    Delete your account

  • The topic ‘This account should have been closed’ is closed to new replies.