This domain is already mapped to a WordPress.com site.

  • Unknown's avatar
    stephdb1caa344f · Member ·

    Trying to get a domain set up. I recieved the error “This domain is already mapped to a WordPress.com site.” I own the domain. A friend had set up a wordpress using this domain name but we went in and removed it from his account and it’s still showing up as mapped to someone else.

    The blog I need help with is: (visible only to logged in users)

  • staff-xantium · Staff ·

    Hello there @stephdb1caa344f!

    Thank you for reaching out!

    What is the domain name that you’re trying to add to your site, please?

    When you say that your friend removed it from that account; is it that it was cancelled from that account? The method for removal would have been removing the ‘domain connection’ subscription:

    https://wordpress.com/support/manage-purchases/cancel-a-purchase/#cancel-a-subscription

    Looking forward to hearing back from you!

  • Unknown's avatar
    stephdb1caa344f · Member ·

    Thanks for your help!
    there was no subscription to cancel but I’ve removed it from the blog listing.

    the website is pranadm.com

  • staff-xantium · Staff ·

    Hello there @stephdb1caa344f!

    In order to completely remove a site from being linked to a WordPress.com website, you’ll need to be in the account where the domain was first purchased, transferred in to, or connected and remove the domain connection and remove the connection, or transfer it from that account to the site that you’d like it to be connected to, instead.

    There are two possibilities for how this could be connected to another site, and here are both ways to disconnect it. The article linked below, details how you can do this:

    Please navigate to Upgrades → Purchases, and click on the domain name, then click on ‘Remove subscription’.

    https://wordpress.com/support/manage-purchases/cancel-a-purchase/#cancel-a-subscription

    Alternatively, you can move the domain to a new site, however you’ll need to have added the account username for the account where the domain is to be moved to, as an administrative user on the site.

    https://wordpress.com/support/domains/move-a-domain-to-another-wordpress-com-site/

    For the latter, the domain owner or account holder, for the account where the domain is currently located, has to do these steps.

    I hope this has been helpful, but feel free to reach out if you have any further questions!

  • Unknown's avatar
    stephdb1caa344f · Member ·

    All these steps were tried (it never showed up as under a prescription cause we never did a paid site just a blog) and the domain name is still showing up as “mapped to another wordpress site” despite the fact we own it.

  • staff-dragon · Staff ·

    @stephdb1caa344f It looks like the domain pranadm.com is still connected to another WordPress.com account. As mentioned by staff-xantium, you will need to completely disconnect the domain from the previous site and account before it can be connected to the new site.

    If you are not seeing the domain under Upgrades > Domains then it would be connected to a different WordPress.com account. Please try checking any other WordPress.com accounts you may have associated with the domain. Let us know if you are no longer able to access the account that the domain is currently connected to.

    Hope this helps, and look forward to hearing from you.

  • Unknown's avatar
    stephdb1caa344f · Member ·

    We posted asking for help from the account we know is associated with the domain but haven’t been able to get a reply from support.

  • staff-totoro · Staff ·

    Hi there,

    We posted asking for help from the account we know is associated with the domain but haven’t been able to get a reply from support.

    You are referring to the post here, yes? https://wordpress.com/forums/topic/deleted-site-but-domain-is-still-saying-mapped/

    I have answered there as well as here, but my message is the same for both posts. I can confirm that pranadm.com is registered at WordPress.com but is under a different account and not your @stephdb1caa344f or @atombang logins. Instead it is likely under a 3rd account that you may have with us.

    For reasons of security I am not able to share hints on how to find this third account, but if you do not recall how to log you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

    On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Once you are connected to the correct account we are happy to help you with managing your domain mapping. Thanks!

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