This is not my account

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  thesicilianpenthouse237891bb13 · Member · Dec 31, 2020 at 9:24 am

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  I am trying to reset my password. BUT when I do it is NOT MINE site. This is what I see ‘thesicilianpenthouse237891bb13
  @thesicilianpenthouse237891bb13’ but my web site is simply http://www.thesicilianpenthouse.com
  I can not get back into my website, which I can see on the internet but not log in.

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  staartmees · Member · Dec 31, 2020 at 9:42 am

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  Your site is conencted to another account of yours thesicilianpenthouse. Log out from current thesicilianpenthouse237891bb13 and log in again as thesicilianpenthouse.
  If you no longer have access to that account, it’s very easy to restore access as you have a paid plan, https://en.support.wordpress.com/account-recovery/

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  justjennifer · Member · Dec 31, 2020 at 9:51 am

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  Hi there just adding that if you have access to the email account associated with that other username, first log out of this account and then visit the Log In page at https://wordpress.com/log-in You can then either reset the password by clicking on the Lost Password link there or send yourself an email with a one-time log-in link by clicking on the “Email me a login link”.