This is not my Primary WordPress domain

  • Unknown's avatar

    My domain ‘reverseglasswork.com’ is hosted on NameCheap. I use their cPanel and associated products. I am majorly revising my site. I staged it to domain name /ver01_00. At sometime in the revision process, I must have created a WordPress.com account and this became my primary domain: ‘reverseglasswork.com/ver01_00. This may have happened when I added WooCommerce with Stripe. Next in my revision I took another major redirection so I staged this site to ‘reverseglasswork.com/ver02_00.
    Maybe you are not suppose to stage, staged sites, but I did. Then I purchased the card reader recommended by WooCommerce, (pos Bbpos Chipper 2x Bt) and the associated ‘JetPack’ extensions both which show up on my WordPress account with the /ver01_00 primary domain. Now I have an ‘identity crisis’ from JetPack . How do I fix this? I have no investement in stats with JetPack so I could remove it and start over but eventually I need a WordPress account in that process. I can’t create another WordPress account under the same email. My subscriptions on on the current account. My current site on the domain ‘reverseglasswork.com’ does not require a WordPress account. When I am done with my major revision, and ‘Push to Live’ the staged site, I will need a WordPress account with ‘reverseglasswork.com’ as the Primary domain. Why doesn’t WordPress let me change my Primary domain? Thank you for your help.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    Jetpack staff would be happy to assist you with fixing the identity crisis. Please reach out to them in their community forums:

    https://wordpress.org/support/plugin/jetpack/

    For more information on Identity Crisis and preventing them in the future, please check out our support page:

    https://wordpress.org/support/plugin/jetpack/

    Thanks,

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