This page isn’t working – HTTP ERROR 500

  • Unknown's avatar
    kromnigon · Member ·

    After upgrading wordpress, neither the site nor my admin page is working, giving an HTTP error 500. Could you please help?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your @kromnigon WordPress.com account when I check on our end. Is it possible you created your site under a different login with us or are using another provider instead?

    It sounds like you are referring to a self-hosted WordPress site, which are sites that you create on a “traditional web host” like Bluehost, GoDaddy, etc. I’m afraid we can’t help directly with sites like that as we don’t have the ability to take a closer look.

    Instead your host uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom dashboard UI which does not have 500 errors, which is my other clue you may be hosted elsewhere.

    The good news is that help is available for this kind of issue by opening up a support request here on the open-source WordPress forums, where a member of the community will be able to help: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Thanks!

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