Thought I fixed this last week!

  • Unknown's avatar
    urbangardenpa · Member ·

    Hello, my domain mapping has expired and I thought I set it up to renew last week with someone over chat (because in order to renew it I had to change admin or something). But now I see that it is currently down.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hello there,
    We need details please.
    1. What is the domain URL?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?
    5. When did the fixing take place?

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-doublebassd · Staff ·

    Hi there,

    I see under your account that there was attempt to add a mapping subscription to urbangardenpa.org, but it doesn’t look like it went through. Can you check and see if you were charged? Either way, I can assist with mapping the domain to your account.

    Thanks!

  • Unknown's avatar
    urbangardenpa · Member ·

    Thank you! I checked and was not charged for the transactions. I would like to be charged for it tho. :) What do I do to get my site up again? Thank you!

  • staff-doublebassd · Staff ·

    Hi there,

    I added the mapping subscription for urbangardenpa.org to your account and you should be good to go. I also sent a manual payment your way!

    Let me know if you have any questions.

    Thanks!

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