Tiled Gallery Will not work

  • Unknown's avatar
    7wayfinders · Member ·

    I am able to add a single image to a post, but if I try to add a tiled gallery, the images will not load and the entire page freezes. I’ve tried Troubleshooting with HealthCheck, enabled/disabled plugins, cleared server space, etc. I cannot figure out what is going on.

  • staff-totoro · Staff ·

    Hi there,

    The only sites I see on your @7wayfinders WordPress.com account when I check on our end are listed here:

    – leslies10sghost.wordpress.com

    Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

  • Unknown's avatar
    7wayfinders · Member ·

    Thank you. We do use Bluehost for hosting on our WP platform. The URL in question is http://www.7wayfinders.com

  • staff-totoro · Staff ·

    Thanks for confirming. The site 7wayfinders.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Bluehost Web Hosting, and not a site hosted on our WordPress.com service.

    To clarify, we are not the only providers of WordPress sites, and other hosting companies also happen to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

    You may also wish to contact your host’s support team for more assistance, as Bluehost may offer in-house WordPress support as well.

    Optionally you can migrate to our hosting so we can provide more direct support, here’s how: https://transferto.wordpress.com/self-hosted-wordpress-org/

    We provide support for all sites we host on WordPress.com (even free sites) and would be happy to assist you with issues like this. Hope that helps. Please let us know if you have any more questions.

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