to retrieve the password when I don’t have access to my old email account (which is now canceled)

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  musecop4dt · Member · Feb 15, 2019 at 10:07 am

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  Hi

  please, I need to enter in my WordPress. The problem is that the password I used to use doe s not work. I obviously trie to retrieve it but, unfortunately, my previous university had cancel my account. So, the problem is that WordPress sent the recovery password to an email that does not exist anymore.

  I do ned to access to my personal website ASAP to update my publication and my new job.

  Can you please help with this?

  My email is (email visible only to moderators and staff)

  My WordPress website is linked to http://www.marcomason.me

  Many thanks!

  Best wishes
  Marco

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Feb 15, 2019 at 8:28 pm

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  Hi Marco –

  Please confirm if you are trying to gain access to http://marcomason.me/ or musecop4dt.wordpress.com ?

  The reason I ask is because the first one, http://marcomason.me/, doesn’t actually use our service. Help for that site would come from the community forums via https://wordpress.org/support/ or your host.

  In order to recover a WordPress.com account you’ll have to provide proof of ownership. If you ever made a purchase or upgrade to the account you should be able to find the details needed to recover the account. DO NOT post those here. This is a public forum.

  – https://en.support.wordpress.com/transaction-id/
  – https://en.support.wordpress.com/account-recovery/