Transaction status stuck on Pending

  • Unknown's avatar
    jbrohardbe33d0a370 · Member ·

    Keywords: WordPress, MemberPress, Stripe, Newbie

    Complete WordPress Newbie here.

    TLDR, the website works and looks exactly as before EXCEPT for the following:

    1. All membership transactions are stuck in Pending where before they almost always went to Complete with minutes of a new membership being created by an outside user.
    2. A day after a new membership is created the admin user email receives an email stating: “Sign Up Abandoned Reminder Sent” – we never saw this email before
    3. The new user receives a similar email with subject “Please complete your signup” – again this did not happen before the upgrade
    4. The admin user email no longer receives the email “New One-Time Subscription” with all the information that was collected when the user registered a new membership”
    5. On the Stripe Developers page I see that all Webhook attempts have failed since the upgrade!

    I recently started volunteering for a 501(3)(c) that has had a WordPress site for ~10 years. Before retiring a couple years ago I was a .Net developer building websites, web services, web APIs, databases, but never touched WordPress.

    This org’s simple website is used to display information and news about the organization and allow users to register and pay for memberships. It uses MemberPress for processing the application and forwards the credit cards information to Stripe.

    The first time I logged into the MemberPress admin page I see the site is using 28 plugins, including MemberPress Business (legacy). I also see that most of the plugins are seriously out of date (like 5years or more), including WordPress itself and MemberPress.

    I researched WordPress and plug-ins and decided I did not feel comfortable updated that many plug-ins so I reached out to the company that originally built the website for an estimate to upgrade the website to the latest WordPress and all plug-ins. They are still very familiar with the website and gave me a very attractive price to update the site.

    Over the last couple of weeks I have forwarded the above info to the company.

    The first thing they found was that Stripe was still pointed to a test WordPress website – not our live site. They corrected that but we still have all the same symptoms.

    They now claim the site is working as it always has – in spite of me sending screen shots of before and after the transaction page in WordPress and historical and current emails that the admin receives.

    Can you tell what is wrong? I think it has something to do with Stripe interacting with the webhook on our site.

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