Transfer blog ownership, but lost my original log-in credentials
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Good day WordPress Support Manager/Team,
I messaged the following to WordPress’ AI Support: “How can I recover my account for a blog? I think I used a Proton email for it, but unfortunately it has been deleted by Proton due to a year or more of inactivity. And I can’t reuse the deleted usernames according to Proton’s terms of use. Is there a way I can transfer the blog to a different email address of mine? Thank you.”
The response said I need to use the account recovery form. But since I can’t provide proof of ownership, it referred me to asking for help here in the forums. With these circumstances, how can I transfer the blog to a different email address? If not, how can I delete the blog? If not, how can I set it to private? If none can work, what’s the next best thing I can do? Thank you for your time.All the best.
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Hi there,
If you need to recover access to the account, and you are familiar with the email/username used, you can try to reset the password: https://wordpress.com/wp-login.php?action=lostpassword
If you no longer have access to the email address associated with your WordPress.com account and can’t log in, the next best step is to complete the Account Recovery Form: Account Recovery Form
Provide as much information as possible, such as transaction IDs, activation links, backup codes, or anything else that could help prove ownership. Check this guide for reference: Account Recovery Guide.
Please let me know if that method worked for you.
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@faisalahammad Hello. Unfortunately those won’t work for me, further details about it are mentioned in the post. I was thinking maybe these could help me instead: How can I transfer the blog to a different email address? If not, how can I delete the blog? If not, how can I set it to private? If none can work, what’s the next best thing I can do? Thank you.
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I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly.
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Hello @dagatdgt,
Hello,
Thank you for the detailed explanation. I can see the situation here, and from what I can see, you are currently reaching out through the forums while logged into your dagatdgt account, which means you do still have access to the WordPress.com account itself.
Instead of going through the account recovery flow or attempting to transfer blog ownership to another account, there is a simpler option you can try first. You can update the email address on your existing WordPress.com account to a new, active email address that you currently have access to.
I am suggesting this approach because the change is completed through a confirmation process sent to the new email address. You will receive a confirmation email at the new email address, and you can click the link in that email to complete the update. Your current Proton email address does not need to be involved in that process at all.
You can follow these steps:
- Go to your account settings: https://wordpress.com/me/account
- Update the email field from your current Proton email to an active email address you can access
- Click Save Account Settings to apply the change
You can also review more details here: https://wordpress.com/support/email-address/
Once this is done, your account and site will remain connected to you, but under the new email address, which will avoid the need for recovery or transfer steps entirely.
Please try these steps and check whether you are able to update the email address on your account. If you run into any issues during the process, let me know!
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Hello. I used a different proton email and wordpress account, not this current one I’m using. I am trying to recover that, but I’m unsure if I can since proton deletes inactive emails and doesn’t allow username reuse. And I can’t really provide proof of ownership to wordpress.
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Hi @dagatdgt,
In that case, I recommend sending an email to help@wordpress.com so we can continue discussing this with you.
Normally, to verify ownership of a WordPress.com account, we may ask for one of the following:
- A transaction ID associated with a purchase on the account
- The account activation URL or activation key
- A two-step authentication code
I understand that you’re not able to provide those details at the moment. Even so, I’d still encourage you to contact us by email so we can review the situation more closely and discuss what options may be available.
When you email us, please be sure to include the website address (URL) you’re trying to recover or access, along with any other details you can share about the account. That information will help us better understand the situation and continue the conversation from there.
Once your email reaches us, we’ll be happy to take a closer look and discuss the next steps with you
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