Transfer domain

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  drchaz5280 · Member · May 28, 2021 at 3:28 am

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  Transfer of domain from GoDaddy to WordPress has failed twice. I need help or a refund.

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  staff-mckluskey · Staff · May 28, 2021 at 10:00 am

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  Hi there!

  I don’t see any charge for a domain transfer under your account. Could you specify what domain you are referring to? We’ll have a look.

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  drchaz5280 · Member · May 28, 2021 at 1:29 pm

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  keys4newleaders.com – tried twice to transfer from GoDaddy to WordPress.

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  drchaz5280 · Member · May 28, 2021 at 2:12 pm

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  Receipt #57849522

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  staff-ozmodiar · Staff · May 28, 2021 at 4:39 pm

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  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner or admin of the domain you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  drchaz5280 · Member · May 28, 2021 at 8:25 pm

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  I think I see the problem. I have two old accounts that I had forgotten about. I’ll try to close these and just use the one (newest) account.