transfer from bluehost and cannot access
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I transferred my site from bluehost and am trying to manage it now here and cannot.
can you please help?!
WP.com: Unknown
Jetpack: Yes
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi there,
I understand you’re experiencing difficulties managing your site, jorgebannister.com, after transferring it from Bluehost to WordPress.com. I’d be more than happy to help you get everything sorted out.
I’ve checked our records, and it seems you’re contacting us from a different account than the one associated with jorgebannister.com. In order to assist you effectively, we’ll need you to contact us from the account that owns the site.
If you’re having trouble accessing the correct account, don’t worry. We have an Account Recovery guide that should help you regain access: https://wordpress.com/support/account-recovery/
Once you’ve regained access to the correct account, please contact us again, and we’ll be more than happy to help you configure your site so you can properly manage it.
Please let me know If you have more questions or need assistance with the recovery process. I’m here to help.
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That’s the problem.
With BlueHost, I wasn’t really given a username; I just went right in through there. I have since transferred the domain to WordPress and Automattic.
For some reason, my website isn’t even displaying, even though the domain hosted by Automattic. It’s somehow still tied into Bluehost because of the error page
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Hey there,
I can see that jorgebannister.com is pointing to WordPress.com.
It may be the case you’re still seeing the old DNS settings – does clearing the browser cache return the site? https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
A DNS change can take up to 24-72 hours to resolve fully.
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