Transfer from WordPress issue

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  icreateunity · Member · Mar 22, 2017 at 5:29 pm

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  Hi,

  I started to transfer my website icreateunity.com to Godaddy and received a notice this morning that Automatic is transferring my information to Gandi (which has nothing to do with transfer to my Godaddy account). Can someone please explain to me why this is happening and what to do about it. I’ve emailed the Gandi support to find some answers but have not heard back from someone yet.

  Thanks!
  Michelle

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 22, 2017 at 8:52 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Mar 22, 2017 at 10:12 pm

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  @icreateunity Only you can initiate a transfer, and it requires you to give your code to to the registrar. So if you only gave it to GoDaddy, I would check with them first. But in the meantime you can cancel the transfer if you are not sure.

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  icreateunity · Member · Mar 23, 2017 at 2:31 pm

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  thank you so much for the feedback. i heard from gandi and put a halt to the transfer domain that automatic was trying to do. everything should be smooth sailing now. thanks again!

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  supernovia · Staff · Mar 23, 2017 at 6:33 pm

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  @icreateunity you’re welcome; to be clear though, Automattic wasn’t trying to do a transfer. It was allowing one you had initiated. I hope that helps. :)

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  icreateunity · Member · Mar 23, 2017 at 6:34 pm

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  actually no, the transfer it was trying to make to gandi was not initiated from godaddy. I’m so freaking confused about all this.

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  supernovia · Staff · Mar 23, 2017 at 7:10 pm

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  The company losing the domain (that’s us) doesn’t initiate transfers at all, so it would have had to have been initiated elsewhere.

  For now if you want to point to GoDaddy, I recommend asking them about what name servers to use, then using these steps to set them:
  http://en.support.wordpress.com/domains/change-name-servers/

  Alternatively, you might try this:
  https://en.support.wordpress.com/change-name-servers/point-a-wordpress-com-domain-to-godaddy/

  Then you can try again with the transfer, but just be super careful to read each related email that comes through so you won’t accept any unintended tranfers. Good luck!