transfer the admin role of website to owner
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Hi there
we need an urgent act from your customer services please .we paid a freelance digital marketer to build up our website on wordpress through dreamhost platform . she now left the company and refused to transfer the admin role to the owner .how can we transfer the admin role from her to the owner ? we have the proof of our payment to dearmhost and her full invoices that was paid by company to build the website .
we really appreciate a quick reply -
What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with DreamHost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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