tried to upgrade & didn't work

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  earlnesbittfinefurniture · Member · Jan 31, 2013 at 12:21 am

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  I tried to upgrade my account by paying $99 through my PayPal account, but it doesn’t appear that the request went through. Can you help me?
  Thanks,
  Earl Nesbitt

  The blog I need help with is: (visible only to logged in users)

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  thistimethisspace · Member · Jan 31, 2013 at 1:55 am

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  Please confirm that by checking here:
  Dashboard > Store > Up Grades
  Dashboard > Store > Billing History

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  thistimethisspace · Member · Jan 31, 2013 at 1:56 am

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  P.S. I tagged this thread for a Staff follow-up.

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  kathrynwp · Staff · Jan 31, 2013 at 6:14 pm

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  Hi there – I don’t see any attempted transactions under this account, so it looks like it didn’t go through at all.

  Would you mind please trying again and let me know how it goes? If you get an error message, could you please tell me what it says, or upload a screenshot to help in troubleshooting?

  Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

  You can upload the screenshot in your Media Library and then post a link so I can see it. Thanks.