Trouble Accessing Account
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My name is Melanie. I feel my need for assistance is too complicated to explain over email and would appreciate a phone call. I can be reached at {REDACTED}.
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Hi,
I’m afraid WordPress.com does not offer phone support. We have livechat and email support options for our paid-plan customers (https://wordpress.com/pricing/) and staff monitor these forums for free user support.
Can you share the URL of your website?
I’m not seeing any WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open source WordPress software, but hosted elsewhere.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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