trouble logging in – unable to reset password

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  churchlangtonb5cb75978c · Member · Feb 19, 2020 at 8:27 am

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  I have had to login using my Google Account but the profile is different and I don’t have the same access as the original login has. Each time I select reset password, the form asks me to login with my password!!!! AAAAAGGGGHHH!!

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  staff-doublebassd · Staff · Feb 19, 2020 at 2:40 pm

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  Hi there,

  What is the address of the site you are referring to?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  staff-zinnia · Staff · Feb 19, 2020 at 2:43 pm

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  Howdy –

  Please let me know what site you’re trying to access. With that information we can take a look at the account.

  Account can always be recovered with proof of ownership:

  Recover Your Account