Trouble Requesting Refund After Auto-Renewal – Cannot See Active Products

  • Unknown's avatar
    4nvzzdnkmx · Member ·

    Hi,
    Today I received an email informing me that my WordPress subscription, including domain services, has been renewed for another year. I actually planned to cancel everything today, but unfortunately I didn’t manage to do it in time.

    I contacted support and was told I could still request a refund, but the instructions I received are not working for me. In the “Purchases” section, I don’t see any products listed — only “Active Upgrades,” “Billing History,” and “Payment Methods.”

    The new payment doesn’t appear yet in my billing history, and no money has been withdrawn from my bank account so far. This might be because the card saved in my account expired a few months ago.

    I no longer want to use WordPress services or the domain, and I understand the payment may still need to go through. However, I would like to request a refund under the 14-day refund policy as I don’t intend to use the services.

    Can someone help me solve this issue or guide me on how to properly request the refund if the current instructions are not working?

    Thank you in advance!

  • Unknown's avatar
    sajjadisbrilliant · Member ·

    Hey, I’m here to help you with this situation.

    Our annual, two-year, and three-year WordPress.com plans are refundable within 14 days of purchase or renewal. Additionally, domain name registrations and renewals can also be refunded if canceled within 96 hours (4 days) of registration or renewal. Please take a moment to review these details about canceling a domain. https://wordpress.com/support/domains/cancel-refund-a-domain/#cancel-a-domain-name

    For cancellations, you don’t need to worry about not seeing the product list. Please navigate to “Active Upgrades” and follow the exact steps here: https://wordpress.com/support/refunds/#how-to-get-a-refund

    I notice there are no active purchases listed under your current account. There is only one deleted website. Could you please reach out using your registered email address? This will enable us to provide more personalized help tailored to your situation.

    Your patience and understanding in this matter are greatly appreciated.

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