Trouble with MX Records for setting up email

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  guywhitcroft · Member · Aug 22, 2013 at 11:51 am

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  I have a blog with you and also registered a domain through you. I now want to rent an Exchange-based email account from Apps4Rent. They tell me I need to get the MX records to point to them abut when I tried to validate the MX instruction examples they sent me –
  guywhitcroft.com –> mx11.hostmailserver.com, Priority 10
  guywhitcroft.com –> mx12.hostmailserver.com, Priority 10

  I got the following error message:
  We can’t save these records because they don’t look right to us. Check the errors below. Please contact support if you are unable to resolve the problem.

  1. This does not match any of the DNS record formats.
  2. This does not match any of the DNS record formats.

  Can you give me the correct format please.

  regards
  Guy Whitcroft

  The blog I need help with is: (visible only to logged in users)

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  guywhitcroft · Member · Aug 22, 2013 at 4:12 pm

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  OK, I managed to find an answer with help from Apps4Rent and some experimentation for anyone else that might need it. MX record format for the above would be:
  MX 10 mx11.hostmailserver.com.
  MX 10 mx12.hostmailserver.com.

  There’s also a CNAME record needed, which would take the format:
  CNAME autodiscover autodiscoverredirect.dataoncloud.com.

  Hope this is helpful to someone else at some point.

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  rachelmcr · Member · Aug 23, 2013 at 11:21 am

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  Hi Guy,

  I’m glad you were able to find the MX record format you needed. Please let me know if I can provide any further help with this!

  We have a guide for setting up email with custom domains here: Add Email

  To use an email provider not listed on that page, you can use this guide to set up email records: Add Email through other providers