Trying to access clients website

  • Unknown's avatar
    philippedeschampsmedia · Member ·

    Hi, I am supposed to update a client’s website and the company that made it in the first place as well as the client do not have the password to log into the website. They gave me an e-mail address that was supposed to be the admin account but when I try a e-mail recovery I dont get any messages in my inbox. I dont have access to the live chat feature because I can’t connect to the right account but I would love to talk to someone from WordPress about this.

    Thank you!

    The site I need help with is espacesanteids.com/. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • Unknown's avatar
    staartmees · Member ·

    You are in the wrong forum as your site isn’t running on the wordpress.com platform but uses the open source wordpress.org. Their support is at https://wordpress.org/support/

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