Trying to assess my account

• 

  acrosscanadarestorations · Member · Jan 31, 2021 at 5:33 pm

  • Copy link
  • Add topic to favorites

  I am trying to access my account and unable, please help

• 

  staff-totoro · Staff · Feb 1, 2021 at 12:05 am

  • Copy link

  Hi there,

  The site acrosscanadarestoration.com appears to be a self-hosted WordPress (also called “.org”) site hosted on ENOM Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/acrosscanadarestoration.com+dns

  To clarify, we are not the only providers of WordPress sites, and ENOM also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  However, the good news is that as long as you have access to the server control panel through the ENOM, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask ENOM support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!