trying to get rid of my blog

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  michellejenkinsturpin · Member · Mar 1, 2018 at 5:55 pm

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  I hope this makes sense….when I go to my blog to do anything (click on help or manage my account, all I see are grey, pulsating boxes. I can’t disconnect my credit card from my blog, contact WP for a chat, nothing. I got an email saying my domain name was about to be automatically renewed. I clicked on the link in the email to end the whole blog, and I am not able to. I have no idea what to do. I guess I’ll have to cancel my card. UGH.

  The blog I need help with is: (visible only to logged in users)

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  michellejenkinsturpin · Member · Mar 1, 2018 at 6:23 pm

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  If it would help, I can send a screenshot of what I see when I click on manage account (grey, pulsating boxes instead of words).

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  themagicrobot · Member · Mar 1, 2018 at 6:51 pm

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  Screenshots placed in your media library are often useful for staff but if https://wordpress.com/me/purchases or https://wordpress.com/me/purchases/billing aren’t loading correctly it could be an issue with your browser or browser extensions/add-ons. I’ve had problems using Edge with WordPress.com whilst Chrome was fine. Would it be possible for you to retry using a different browser?

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  michellejenkinsturpin · Member · Mar 1, 2018 at 7:00 pm

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  That was it! For some reason, Chrome wasn’t letting me see it. Edge allowed me to cancel everything. Thank you SO much. :)

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  themagicrobot · Member · Mar 1, 2018 at 7:03 pm

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  The opposite of my issues, but glad you got it sorted.

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  michellejenkinsturpin · Member · Mar 1, 2018 at 7:06 pm

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  Yes, it was the opposite. Odd. But I don’t think it would have occurred to me to use another browser so many thanks to you!! I was sweating bullets worried about my card being charged. :)