Trying to re-new my domain but WP saying I no longer have a site?

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  ianrobertnolan · Member · Nov 7, 2016 at 5:22 pm

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  I switched to hostgator but the domain is still with WP but when I try to renew it says I don’t have a site with them making it impossible to update the domain name for another year.

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  staff-doublebassd · Staff · Nov 7, 2016 at 5:44 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!

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  ianrobertnolan · Member · Nov 7, 2016 at 5:54 pm

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  Sure,

  Username should have been ianrobertnolan
  The domain is thebonablog.com

  Wild West Domains, who my computer expert said should be able to update it says they cannot. Host gator says you should be able to do it. Under my profile it’s telling me I don’t have any WP sites which makes no sense.

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  staff-doublebassd · Staff · Nov 7, 2016 at 5:57 pm

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  Hi there,

  I checked thebonablog.com and the domain is not under ianrobertnolan, but rather a different account that you seemed to have created. Do you happen to remember creating another account?

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  ianrobertnolan · Member · Nov 7, 2016 at 5:59 pm

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  The user name for that is show me “admin” but still the same email address.

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  ianrobertnolan · Member · Nov 7, 2016 at 6:02 pm

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  Looks like the user is def. “admin” but since it’s under the same email shouldn’t it be registered to me or whatever?

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  staff-doublebassd · Staff · Nov 7, 2016 at 6:14 pm

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  The other account is associated with a different email than the one you are contacting us from? Do you have a different email you can check?

  What I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.

  Let me know if you would like me to send that email.

  Thanks!

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  ianrobertnolan · Member · Nov 7, 2016 at 6:14 pm

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  (email visible only to moderators and staff) is where the WP account went first.

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  ianrobertnolan · Member · Nov 7, 2016 at 6:15 pm

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  Don’t know if you can see the address I just put it there. That account is already getting the WP update emails but when I click on the “renew site” from the email that was sent there I’m not getting a website to update.

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  staff-doublebassd · Staff · Nov 7, 2016 at 6:52 pm

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  I see the email and that is the one associated with the account with the upgrade. Can you log into that account and post in this thread? If you are able to do that, I can assist you with the renewal on my end.

  Thanks!

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  ianrnolan · Member · Nov 7, 2016 at 7:18 pm

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  Ah, I actually got it! Looks like I had 2 different WP accounts….Should be good to go thanks for all the help!

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  staff-doublebassd · Staff · Nov 7, 2016 at 7:37 pm

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  Awesome!