Trying to recover a domain
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Hi there, I previously had an account with you all with the email address (email visible only to moderators and staff) Now I am unable to log in with that email address. Please help me recover my domain, I am not very tech savvy and am in need of assistance. Thank you
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hey there,
Many thanks for reaching out.
Can you tell us the URL of the site you’re looking to gain access to please. This will help us with next steps.
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host gainesvillegirlsrockcamp.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at bodis.com. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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