trying to reinstate web site

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  brucestrand · Member · Jul 15, 2017 at 6:02 am

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  I had a web site called brucestrandart.com that disappeared after I missed a payment May 9 due to the fact that my old e-mail address — (email visible only to moderators and staff) — no longer exists, and my debit card number has also changed. I have updated my e-mail address and debit card number. I paid $36 a couple days ago and I hoped to reinstate my web site this way, but that did not happen. Is there anything I can do to get that web site back. The original e-mail was (email visible only to moderators and staff), the password was [redacted], the username was [redacted], and the PIN was [redacted]

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jul 15, 2017 at 6:12 am

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  I’ve redacted the sensitive information from your above post, which should never be posted in a public forum. You should immediately change your password to something different.

  http://brucestrandart.wordpress.com/ is online and it appears that brucestrandart.com was mapped to it. I cannot locate the domain any longer so you should see if you can repurchase it as a part of your Personal plan.

  Also as a part of your upgrade plan you do have access to direct support from Staff via Live Chat (when available ) and email support when you use the contact form at https://wordpress.com/help/contact

  However, I’ve tagged this thread for Staff assistance concerning your domain. Please be patient for their reply.

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  gemmacevans · Member · Jul 16, 2017 at 9:35 am

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  Hi brucestrand,

  I can see another member of staff has already helped you add domain mapping back to your site. If you aren’t seeing a WordPress.com site when you visit the domain, please try clearing your browser cache:

  Solve Common Browser Issues

  If you are still having problems, you can reach us from this page:

  https://wordpress.com/help/contact

  Thanks!