Trying to renew domain, getting ‘Sorry, this user account does not own the product you are trying to renew’

  • Unknown's avatar
    noblessefineart · Member ·

    I’m having the exact same issue this person had: https://en.forums.wordpress.com/topic/domain-upgrade-42/

    The domain upgrade on our site expired (emails had not been checked) as the auto renewal did not go through.

    However, when now clicking on the link in the email that states ‘renew…..’ the checkout page opens but it states ‘Woohoo! You don’t owe us anything!
    Just complete checkout to add these upgrades to your site.’ and there appears a message in a red bar that states ‘Sorry, this user account does not own the product you are trying to renew’.

    The domain is noblessefineart.com. I also noticed that when visiting noblessefineart.wordpress.com, it’s showing a VERY old version of the site, which is missing lots of changes that were made over the past few years…

    How can I renew, and get the most recent version of the site back?

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Your domain has expired and it’s now in redemption. This means that we may still be able to recover your domain if it has not yet been deleted or purchased by someone else.

    A late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by the domain registry and is not one that we can waive.

    For that, I have already emailed you a payment request. Please reply back if you have submitted the payment so that we can begin the recovery process.

    I also noticed that when visiting noblessefineart.wordpress.com, it’s showing a VERY old version of the site, which is missing lots of changes that were made over the past few years…

    This is because noblessefineart.wordpress.com is your old site and now your domain is pointing at your new site hosted by GoDaddy. Once your domain is restored it will start pointing again there.

    If you have any other questions, just let me know and I’ll be happy to help.

  • Unknown's avatar
    noblessefineart · Member ·

    Hi! I’ve just made the payment, can you start the recovery process? Sorry for the delay!

  • fstat · Staff ·

    Thank you for your payment! I have already started the recovery process and I’ll let you know as soon as your domain is restored.

  • The topic ‘Trying to renew domain, getting ‘Sorry, this user account does not own the product you are trying to renew’’ is closed to new replies.