Trying to renew domain mapping

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  leeduddell · Member · Aug 7, 2015 at 2:42 pm

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  I have just typed in my credit card details to renew domain mapping for another year and get this message on submitting payment: ‘ This blog is not subscribed to some of these products. Did you mean to purchase them?’ and it appears domain mapping has not been purchased.

  Can anyone help? It runs out on Monday.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 7, 2015 at 4:23 pm

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  Please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Aug 9, 2015 at 4:06 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner or admin of the upgrades on that site.

  So you must have ended up with a second WordPress.com account at some point. You will need to log into the other account in order to access the upgrades to renew them.