trying to renew my subscription to NO AVAIL!!

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  evidencebasedwellness221117 · Member · Jan 23, 2021 at 5:43 pm

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  I have been trying to renew my subscription for my web site, but the mechanism insists I don’t have a site yet. I do. I can access it, and interact with it and Word Press sends me notifications about activity. I need to update credit card info but no way to do this. Does anyone know how to get through to Word Press? This is crazy.

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  staartmees · Member · Jan 23, 2021 at 5:47 pm

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  I guess your site is connected to another account of yours what is the URL of your site?

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  staff-ozmodiar · Staff · Jan 29, 2021 at 5:44 pm

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  Hi,

  What is the URL of the site in question?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.