Trying to renew our domain without upgrading
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We wish to renew our domain (lsuwesley.com), but we like the service we have and do not wish to ‘upgrade.’ Yet every time I try to renew it, the website will not allow me to simply renew without signing up for a more expensive upgrade.
How do I simply renew?
The blog I need help with is: (visible only to logged in users)
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Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
I would be happy to assist you in renewing your subscription. However, the reason that you do not have the ability to renew the domain by itself is because the domain that was purchased is not associated with the account you contacted us from.
To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into helping you renew the domain. However, you should be able to renew the domain if logged into the account that owns the upgrade.
Let me know if you have any questions.
Thanks!
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Hi Darnell,
Was the account under Drew Sutton, our former director, or Brad Davis, our Chairman of the Board? I can connect with them, but it may take a day or two for them to post. Is there anything else I can do to prove ownership? The account I am writing you from is the one affiliated with our organization (the Wesley Foundation at LSU); the other two are individuals.
If the owner is neither of them, please let me know, as further troubleshooting will be required.
Thanks!
Adam
Director, Wesley Foundation at LSU -
Companies, groups and organizations of any kind do not own blogs.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you do not have the required access you need to contact the person who registered the account and sites under them and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account They must read Transferring upgrades: https://en.support.wordpress.com/manage-purchases/#transferring-upgrades
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
If you cannot provide proof ownership to Account Recovery Staff, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access, then you have reached a dead end.
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I cannot divulge exactly who the owner of the account, but I would definitely recommend getting in touch with the aforementioned people that you suspect are owners.
I’ll contact you via email regarding more details.
Thanks!
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Thanks, Darnell! I’ve reached out to the owner and shared this link with him. Hopefully we’ll get this resolved soon. But your renewing our domain was AMAZING! Thank you.
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Good afternoon, Darnell. This is Rev. Drew Sutton, Adam’s predecessor at LSU Wesley. I set up the WordPress account thinking that, if Wesley was listed as an administrator on the account they would be able to do things like renewing their domain. As this is not the case, is it possible to transfer ownership of this account to LSU Wesley?
Thanks, and let me know if I need to do anything else.
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Hi there Drew,
Not a problem. I have transferred ownership of the domain subscription over to wesleylsu‘s account so that he can renew the subscription moving forward.
Please let me know if you need anything else.
Thanks!
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