Trying to upgrade and access my existing website

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  ermstudio · Member · Mar 23, 2019 at 5:52 pm

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  I have been blocked out of my WordPress website. None of my ID is recognized. Cannot reset anything. The only ID I have is my receipt for my domain renewal. I cannot move forward with my upgrade if I cannot access my site. Please help.

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  kokkieh · Staff · Mar 23, 2019 at 7:30 pm

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  Hi there,

  Can you please tell us the address of the site you’re trying to access?

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  ermstudio · Member · Mar 23, 2019 at 7:35 pm

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  http://www.eaglerockmusicstudio.com

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  kokkieh · Staff · Mar 23, 2019 at 8:02 pm

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.