Trying to Upgrade but Payment Was Disabled

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  chaopoke · Member · Feb 20, 2021 at 7:09 pm

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  I tried to upgrade from free upon launch, but my payment was rejected and payment was subsequently completely disabled on my account. I have sent a support request, but have gotten no indication that it was received or that anything is being done about it. Anything I can do, or do I just have to suck it up and wait?

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 21, 2021 at 9:23 pm

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  Hi there,

  Apologies but we are not able to help with transaction issues as this is the forum for free sites without upgrades. However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

  Thanks for your patience!