trying to upgrade domain; site not working

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  theladybuglife · Member · Dec 29, 2015 at 2:22 am

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  I’m trying to upgrade my free domain to a purchased domain. When I click the ‘domain’ link, it goes to a blank page with a flashing white dot at the top the page.

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  timethief · Member · Dec 29, 2015 at 3:52 am

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  Hi there,
  What is the exact URL of the domain you want to set up domain mapping to please?

  I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  Have you registered an underlying .wordpress.COM blog to map from to the domain URL? That is required.

  WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/

  See here for details of all 3 plans http://store.wordpress.com/bundles/ offered by WordPress.com.
  Premium bundle details http://store.wordpress.com/plans/premium/
  Business bundle details http://store.wordpress.com/plans/business/

  Note that each upgrade bundle applies to a single blog only and is for a single year only when it is due to be renewed.

  We all pay in full for every upgrade at the time of purchase. Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Your billing history will be at Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  Your only options for payment are found here http://en.support.wordpress.com/payment/

  Then you need to set up domain mapping. This is not done for you.
  Read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading

  In order to map to a domain URL one must have an underlying .wordpress.com sub-domain blog to map from, and the domain name you desire must be available for purchase, or you must already own the domain URL.

  All that changes when you are domain mapping is the URL and nothing else. The content stays exactly where it is. What domain mapping does its create a seamless transfer between the underlying .wordpress.com blog URLs to the new domain URLs no matter where they are on the internet. Visitors who click the underlying .wordpress.com blog URLs will be seamlessly redirected to the exact same content under the new domain URLs.

  Please read Domains: Important Notes Before Upgrading http://en.support.wordpress.com/domains/

  See here if you do not own a domain
  http://en.support.wordpress.com/domains/
  http://support.wordpress.com/domain-mapping/register-domain/

  See here for mapping an existing domain that you already own http://en.support.wordpress.com/domains/map-existing-domain/

  See here if you already have a website you don’t want to affect, and you want to add a blog to it under a subdomain (for example, blog.yourgroovydomain.com) see here http://support.wordpress.com/domain-mapping/map-subdomain/

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  theladybuglife · Member · Dec 29, 2015 at 4:30 am

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  Is there a private place I can send the domain? I’ve tried several of the steps listed in the email, but the WordPress site is non-responsive only when I want to purchase. I also noticed that I do not have a “Dashboard” in my administrative section. Am I not logged in correctly as an administrator? Don’t I just click on “My Sites”?

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  staff-ozmodiar · Staff · Dec 30, 2015 at 7:00 am

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  Are you still seeing this error?

  For private communication, please contact us at help@wordpress.com.